FREQUENTLY ASKED QUESTIONS
Q: You say please allow up to 14 days for delivery from receipt of payment, but what if I require my order sooner?
A: Please let us know the date your order is required, we realise that trophies are usually for a presentation night and we will endeavour to have your order complete and delivered with a few days to spare for peace of mind. In the event of time being short we would still hope to be able to deliver in time and will let you know an estimated delivery date. For orders required in less than a week it is advisable to ring us first, it is often possible but will require confirmation and will incur a 10% surcharge.
Q: Can I order and pay for my trophies online?
A: Yes, you can now place an order online by using the new shopping cart system. The cart will automatically calculate the discounts and delivery cost. Then you can proceed to checkout and make payment using a credit or debit card through PayPal. You don't need to have a PayPal account.
Q: Can I order online but pay for my trophies offline?
A: Yes, you can now place an order online by using the new shopping cart system and then at checkout choose the option of submitting without payment and we will contact you for alternative payment.
Q: Can I order my trophies by email or fax?
A: Yes, just email or fax your order with engraving details complete with invoice and delivery details, you will be notified by email of the total due and a detailed pdf invoice, a copy will be sent by post or by fax if requested. Don't worry if you need to make minor changes to the order or engraving details, changes can still be made up to this point. Payment can then be made by cheque, internet bank transfer or by credit or debit card over the phone. PLEASE NOTE: Payment by Credit Card will incur an additional 1.5% transaction fee, (no fee for Debit Card, Cheque or BACS).
Q: How much engraving can I have on a trophy?
A: We offer Free Engraving of up to 60 characters on trophies with a metal base-plate. The amount of engraving possible does depend on the size of the engraving plate for the trophy. The majority of trophies take a 50mm x 16mm engraving plate. We would recommend no more than 3 lines of engraving and up to 20 characters (including spaces) per line for a plate this size. Some trophies can take a larger plate and therefore more engraving. Please email your order and engraving if you would like extra letters, we will confirm if it's possible and advise of any extra charges.
Q: How do the engraving charges work?
A: If the trophy has a metal base-plate then up to 60 characters are engraved free of charge. If the engraving is directly on to the item such as silver, pewter, crystal, glass, brass, medals etc. then extra charges apply, please see the Trophy Engraving page for more details.
Please feel free to email email@example.com or give us a call on 01653 691535 or 01904 612788 if you have any queries at all.